Privacy Policy
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Privacy Policy for AllTrade (ARC Trading Ltd brand)
1. Introduction
ARC Trading Ltd (trading under the brand name AllTrade) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.
ARC Trading Ltd (referred to as “we”, “us”, or “our”) operates within the building supplies industry. This privacy notice is designed to inform you about how we handle your personal information when you interact with us, whether by making a purchase, contacting us, or using our services.
This notice should be read alongside any applicable terms and conditions, such as those covering the use of our website or credit accounts, to give you a full understanding of your privacy rights and our data processing practices.
2. Data Collection
We collect personal data when you interact with our website, place orders, or use our services. This may include contact details, transaction records, and information needed to process your orders.
3. Use of Personal Data
We use your data to:
Process transactions and deliver products or services.
Communicate with you about orders, products, and services.
Improve our services, operations, and website functionality.
4. Data Sharing
We may share your data with:
Service providers that help fulfil orders.
Legal and regulatory authorities when required.
Third parties in the event of a business transfer, acquisition, or merger.
5. International Data Transfer
Your data may be transferred outside the UK, but only with appropriate safeguards in place to meet UK data protection standards.
6. Data Security
We take steps to protect your data against unauthorised access, loss, or misuse. Our service providers are required to maintain the same standards of security.
7. Data Retention
We keep your data only as long as necessary to meet business, legal, or regulatory obligations.
8. Types of Personal Data We Collect
The types of personal data we may collect, use, store, and transfer include:
Identity Data: Name, username or similar identifier, gender.
Contact Data: Billing address, delivery address, email, and phone numbers.
Financial Data: Payment card details; for credit accounts, bank details and information from credit reference and fraud prevention agencies.
Transaction Data: Purchase history, payments, and order details.
Technical Data: IP address, login data, browser type and version, operating system, and platform.
Profile Data: Username, password, purchases, survey responses.
Usage Data: How you use our website, products, and services.
Marketing & Communications Data: Your preferences for receiving marketing and communications.
This data may be collected directly from you or from publicly available sources.
9. GDPR Data Access in User Accounts
In compliance with the General Data Protection Regulation (GDPR), ARC Trading Ltd ensures you can access your personal data via your user account. You can:
View and download the data we hold about you.
Update or correct inaccuracies directly.
Understand how your data is processed and used.
10. Your Rights
You have the right to:
Access the data we hold.
Correct inaccurate data.
Request erasure of your data in certain circumstances.
Restrict or object to processing.
Opt out of direct marketing.
11. Changes to Policy
This policy may be updated from time to time. Please review it periodically.
12. Contact and Complaints
If you have concerns about your personal data, please contact us first so we can resolve the issue quickly:
ARC Trading Ltd
Unit 17, Heron Business Centre
Henwood, Kent, TN24 8DH
If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk
The ICO currently recommends you contact them within 3 months of your last contact with us and advises you to contact them once the company’s complaints process has been exhausted.